14-day refunds. If you are not happy with a digital purchase, you can request a full refund within 14 days of the purchase date — no questions asked.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds are issued by Paddle to your original payment method, including any VAT or sales tax that was charged.
txn_ or appears on your receipt) and we will arrange the refund with Paddle.Please make your request within 14 days of purchase. Refunds normally appear within 5–10 business days, depending on your bank or card provider.
When a purchase is refunded, you are no longer licensed to use the Pro product you bought (SoundEQ Pro or Jukebox Pro) and should stop using its Pro features. The free versions of SoundEQ and Jukebox remain available.
After 14 days we may still consider refunds at our discretion — for example if the software does not work on your system and we cannot fix it. Contact us and we will do our best to help.
This policy does not affect your statutory rights as a consumer.